Rider Information | HARTransit

CityBus RULES

In the majority of the system, it is necessary to catch the bus by standing at a red, white and blue HARTransit bus stop sign. Be ready at least 5 minutes before the bus is due to arrive.

Flag stops are allowed under normal conditions in the following portions of the system only:

Deer Hill Avenue in Danbury.
Hillside Avenue, Sunny Valley Road, Dodd Road and Old Park Lane in New Milford and on Federal Road between Junction and Silvermine Roads in Brookfield and in areas of road construction on Route 7.
Route 7 south of the Danbury Mall.
On any buses traveling in New York State.

To board in an area where flag stops are in effect, stand near the curb and wave to the bus. Do not wait on a curve, next to a right-turn lane, or on the opposite side of the street from the bus.

Drivers are not authorized to stop for passengers flagging down the bus where bus stop signs are installed, unless the system is on snow routes.

Find a Bus Stop

There are 545 designated bus stops in our service area. Find a stop below to help you reach your destination.

Route • Town Park - Hospital in Danbury

Route • Newtown Rd - Stony Hill in Danbury and Bethel

Route • Mill Plain Rd - Brewster in Danbury and Brewster

Route • Brookfield - YMCA in Danbury and Brookfield

Route • Bethel Center in Bethel

Route • Danbury Mall - Lake Ave in Danbury

NEW! 7 RT New Milford

Bicycles

HARTransit welcomes bicycle riders to travel on the bus with their bikes. Every Citybus vehicle is equipped with two bike racks. Standard bicycles are not permitted inside HARTransit Vehicles. Folding bicycles, as long as the passenger maintains control over them, are permitted inside vehicles.

Baggage & Groceries

Grocery bags and parcels are permitted on HARTransit vehicles, but passengers must maintain control over these items and carry them on the bus themselves in one trip. HARTransit will make reasonable accommodations to passengers with disabilities that need more assistance.

Items with wheels, such as carts or strollers, must be collapsed during travel.

The following are not permitted:

Large items that restrict movement within the bus
Items which are dangerous or offensive to other passengers
Baggage that requires excessive time to load or unload
Items that could not be controlled if the bus braked suddenly

Passenger Conduct

HARTransit reserves the right to deny bus service to anyone who habitually abuses the service; whose conduct on board vehicles interferes with the safe operation of the vehicle; who disrupts vehicle scheduling; who behaves in a way that is offensive to employees or other passengers, interferes with and/or disturbs the operations of the vehicle, or otherwise violates HARTransit policies.

While HARTransit seeks to provide rides to all eligible passengers, it is mindful of the safety and security of its other passengers and employees. In keeping with HARTransit’s goals, the following paragraphs define behavior that is not acceptable as well as the process and procedures for notifying passengers of potential or actual service interruption and appeal rights.

Disruptive Behavior

When riding a HARTransit vehicle, customer conduct will not be accepted nor allowed that is violent, seriously disruptive, or illegal. Riders behaving in this manner may have their riding privileges suspended.

Assaults against public transit employees are a class c felony.

When faced with an incident involving violent, seriously disruptive, or illegal conduct, the vehicle operator will complete an incident report detailing the situation and forward it to the Operations Supervisor at the conclusion of his/her shift. In cases of imminent danger or harm, the vehicle operator shall stop the vehicle, contact base and ask for direction immediately, or call 911.

Examples of the violent, seriously disruptive, or illegal conduct resulting in warnings and/or refusal to provide service include but are not limited to the following:

Engaging in illegal activity.
Acting in a manner threatening to the safety of drivers or passengers or engaging in seriously disruptive or objectionable behavior that interferes with and/or disturbs the operation of the vehicle.
Failure to comply with a vehicle operator or other authorized HARTransit employee’s request pertaining to any and all safety issues
Engaging in profane, lewd or sexually provocative behavior.
Smoking, carrying a lighted cigar, cigarette, cigarillo or pipe, vaping, use of any spark, flame, match or fire producing device.
Possession of open containers of alcohol or other liquids.
Standing forward of the white safety line while the vehicle is in motion.
Carrying firearms, knives or weapons of any kind.
Consumption of food or drink.
Littering.
Playing of audio or video devices without earphones.
Entering or riding a vehicle while intoxicated or under the influence of illegal drugs.
Lack of shirt, pants or shoes or clothing in a condition objectionable to other passengers or HARTransit employees.
Carrying gasoline, kerosene or other flammable liquids.
Obstructing, jumping from, or riding upon the steps of a HARTransit vehicle while the vehicle is in motion or standing.
Defacing or damaging HARTransit property or any employee’s or passenger’s property.
Swearing, name calling and/or abusive or inappropriate language.
Personal hygiene or behavior that results in a public health hazard.

HARTransit will not refuse to provide service to an individual with disabilities solely because the individual's disability results in appearance or involuntary behavior that may offend, annoy, or inconvenience employees of the entity or other persons.

HARTransit Response To Disruptive Passengers

If a customer engages in violent, seriously disruptive, or illegal conduct, the offending customer will:

Immediately be asked by either the vehicle operator or an authorized member of HARTransit’s management staff to stop or correct the disruptive behavior. If the customer continues to engage in a violent, seriously disruptive, or illegal behavior, assistance will be sought as necessary; and
Be issued a letter detailing the incident. The letter will also outline the subsequent penalty including warnings or suspension of service notifications to the passenger and the reason for such determination. If applicable, a copy of the letter will also be sent to the passenger’s guardian and/or advocate.

Letters notifying passengers of a suspension offer the passenger an opportunity to request a hearing with the Chief Operating Officer to appeal the suspension. The hearing provides the passenger an opportunity to explain any mitigating circumstances that may prompt a reconsideration of the suspension. Passengers may request the hearing either verbally or in writing. Suspensions, depending on the severity of the incident, may be delayed until the operations manager makes a final decision at his or her discretion.

Further suspensions up to and including long term refusal of service will be enforced in the event of repeated infractions.

Holiday Schedules

Announcements with detailed descriptions are posted a week ahead of the holiday.

Holiday	LOOPs	1-7 Routes	SweetHART	Shuttles	7LINK	Pulse Point Ticket Window	Administration Offices

Easter	No service	No service	No service	No service	No service	Closed	Closed

Christmas	No service	No service	No service	No service	No service	Closed	Closed

Thanksgiving	No service	No service	No service	No service	No service	Closed	Closed

Independence Day	Sunday schedule	No service	Sunday schedule	No service	No service	Closed	Closed

Labor Day	Sunday schedule	No service	Sunday schedule	No service	No service	Closed	Closed

Memorial Day	Sunday schedule	No service	Sunday schedule	No service	No service	Closed	Closed

New Years Day	Sunday schedule	No service	Sunday schedule	No service	No service	Closed	Closed

Day after Thanksgiving	Sunday schedule	No service	Sunday schedule	No service	Regular schedule	Open	Closed

Columbus Day	Regular schedule	Regular schedule	Regular schedule	Regular schedule	Regular schedule	Open	Closed

Good Friday	Regular schedule	Regular schedule	Regular schedule	Regular schedule	Regular schedule	Open	Closed

President’s Day	Regular schedule	Regular schedule	Regular schedule	Reduced schedule	Regular schedule	Open	Closed

Martin Luther King’s Day	Sunday schedule	No service	Sunday schedule	No service	No service	Open 9-1	Closed

Veterans Day	Regular schedule	Regular schedule	Regular schedule	Regular schedule	Regular schedule	Open	Closed

Christmas Eve	Reduced schedule	Regular schedule	Reduced schedule	Reduced schedule	Regular schedule	Open	Reduced schedule

New Years Eve	Reduced schedule	Regular schedule	Reduced schedule	Reduced schedule	Regular schedule	Open	Reduced schedule

Shuttle riders should take note that on Christmas Eve, New Years Eve and single days bridging holidays with weekends Metro-North will run an altered schedule that may affect the operation of connecting HARTransit services.

Lost and Found

Items found on buses are secured in the Administrative Office at the HARTransit Operations facility. Riders who lose items on the bus should call 203-744-4070 x120. Those that may have lost items on the bus are encouraged to call the office as soon as possible and to pick up items promptly.

Items are available for pick up at the Administrative Office during normal office hours. Other arrangements may be made for pickup after hours.

Non-perishable items will be retained for a period of 60 days; however, more valuable items will be retained for a longer period. Perishable items will be discarded immediately.